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Wanda La Claire
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The last name causes problems again.

1/29/2013

2 Comments

 
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Today I was trying to sort out a problem I was having with a "rewards" card. The card is properly registered, everything else works but no rewards. While I was on the phone speaking with a very helpful guy, it suddenly occurred to me that the problem might be caused by the two part last name. He removed the space and problem solved... sort of. I'm surprised I didn't think of the last name earlier after all, it is frequently a problem for me. It makes me wonder about the people who design the software for these things. I have done computer programming and it's not hard to write the program to accept a blank space as part of a name so why is it not done? It's not that weird to have a name with a space in it. Would I have an easier time in a country where that is more common?

2 Comments
Dave
4/3/2013 07:57:56 am

The problem is not the software. Software treats a space (ASCII 32) as it would any other character. It is just part of a string of other characters which may or may not be spaces. The problem in your case is undoubtedly the human who keyed in the data.

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Wanda A La Claire
4/17/2013 06:12:50 am

Hi Dave,

It's actually how the program was designed that causes the name problem. Any program where there is a single field for the full name, it will turn out wrong. If there are first and last name fields the program accepts my name.

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    I have no idea how to write blogs so I just write about wacky thoughts that run through my mind and leave a bit of a residue behind.

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